Bill Assistance

Lifeline Internet Bill Assistance


Currently, there is one government assistance programs available that provide discounted internet service for eligible low-income households.


LifeLine is funded through the Universal Service Fund, and it also provides discounted internet service for low-income consumers. The Lifeline discount is available for eligible residential internet customers only, and program participants will receive a monthly credit on their Lake Region Fiber bill.

  • Lifeline Discount: Up to $34.25/month for internet service
  • If you qualify for Lifeline, you are automatically eligible to receive both discounts. You still need to complete the ACP opt-in form to get both Lifeline and ACP.
  • To be eligible for Lifeline, you must meet income-based requirements or participate in one of the following programs
  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP), formerly Food Stamps
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension and Survivors Benefit


Your eligibility to participate in LifeLine must be verified by the Universal Service Administrative Co using the LifeLine National Verifier. Lifeline benefits are non-transferable. One household can receive  LifeLine benefits, but a household cannot receive Lifeline benefits from multiple providers.


Current Lifeline recipients must renew their benefits every year. The Lifeline program is administered by the Universal Service Administrative Co. (USAC). Once each year, you will receive a renewal letter from USAC. You have 60 days from the date of your letter to renew your benefit. If you do not renew by the deadline, you will lose your Lifeline discount.

Internet Bill Assistance FAQ

How do I know if I qualify?

Lake Region cannot determine your eligibility for LifeLine assistance. You must certify your eligibility through the LifeLine National Verifier for either program.

How often do I have to get certified?

LifeLine requires consumers to re-apply annually for certification. If you fail to do so, Lake Region is required to remove the assistance credit from your account. Use the LifeLine National Verifier to recertify.

Do I still have to sign a contract?

No. If you are a homeowner, you are not required to sign a residential contract.

How do I sign up?

Click here to check your eligibility and get the process started.

Can I use Lifeline credits to pay my past due balance?

No. The Lifeline discounts cannot be applied to past-due balances. They can only be applied to your account moving forward.

Feedback [+]

Website Feedback

We appreciate your feedback, Thank you.

Your input will help us improve the experience.