Business Internet
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Business Internet FAQ
Do you provide a router?
It’s your choice! We can provide and install a powerful Wi-Fi router for an additional $10/mo and configure your internal and guest Wi-Fi networks. We can also configure our service as a bridged handoff to your router or firewall. We will work directly with your IT support team to ensure your connection is built to your preferences.
Do you run internal cabling?
We can run CAT6 and phone wiring, but if you need extensive work, we recommend working with a local electrician. Our technicians can survey the size of the job and make recommendations if needed.
Can I set up auto pay?
Yes. You will receive account information from a customer service representative when your installation is scheduled and can set up autopay at that time. You can also access your Lake Region Fiber account 24/7 to set up autopay via SmartHub App.
Can you send the billing notification to another recipient?
Yes, you have the power to add additional recipients for billing notifications. To do this, access your account in SmartHub, hover over My Profile and click My Information. Then add as many additional contacts in the section labeled Manage Additional Users by clicking Add Users.
Billing Questions?
If you have billing or account questions, contact our customer service department at 918-772-2526
Do you install switches and firewalls?
Lake Region will bring fiber directly into your business and install a multi-gig capable modem/router that provides powerful Wi-Fi and direct hard-wire connections. We can also extend your Wi-Fi coverage with managed access points. However, we do not provide or install additional networking equipment, such as switches or firewalls.
Do you offer static IP addresses?
Your business internet service includes one assigned and reserved public IP address from our DHCP pool – this will not change and you can use it as a static IP address. If you need an assigned subnet with a broadcast address and ID address, there is an additional charge.
How does billing work?
We’ll deliver your bill electronically each month to the email you have registered with your Lake Region account, or we can mail you a bill.
Technical Help?
If you need to report an issue with your fiber service or any other technical issue, please submit a ticket via SmartHub or call our 24/7 Tech support at 918-772-2526. Not only can you submit a ticket for help, you can also use SmartHub to pay your bill if you don't have an account. Sign up today for free!